Returns & Exchanges
At Engraving, Awards & Gifts, we strive for perfection in every custom piece; however, due to the personalized nature of our products, returns are generally limited to items with manufacturing defects or engraving errors. We are committed to ensuring you are satisfied with your commemorative items and will work quickly to resolve any issues with your order.
Contact Customer Support
Email our support team within 14 days of receiving your order with your order number and a brief description of the issue.
Provide Documentation
Attach clear photos of the product and the specific engraving error or damage to help us process your claim efficiently.
Receive Return Authorization
Once reviewed, we will issue a Return Merchandise Authorization (RMA) number and provide a prepaid shipping label if the error was on our part.
Replacement or Refund
After we receive and inspect the returned item, we will initiate a priority reproduction of your award or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing