Frequently Asked Questions
Everything you need to know about our personalized awards and gifts.
How long does the engraving process typically take?
Most custom orders are processed and engraved within 3 to 5 business days. Once your design is approved and the engraving is complete, your item will be shipped via your selected delivery method.
Can I see a proof of my design before it is engraved?
Yes, we provide a digital mock-up for all custom awards and high-value gifts. You will receive an email with your proof to review and approve before we begin the permanent engraving process.
What is your return policy for personalized items?
Due to the unique nature of custom-engraved products, we cannot accept returns unless the item is defective or there was an error on our part. Please double-check all spelling and dates before submitting your order.
Do you offer bulk discounts for corporate events or sports teams?
Absolutely. We offer tiered pricing for large orders of trophies, plaques, and corporate gifts. Please contact our sales team directly for a custom quote on orders of 20 units or more.
What materials are your awards made from?
We use high-quality materials including optical crystal, premium glass, solid wood, and architectural-grade metals to ensure your awards are durable and have a professional finish.
Is it possible to engrave my own company logo?
Yes, we can engrave custom logos. We require a high-resolution vector file (such as .AI, .EPS, or .SVG) to ensure the highest quality engraving results.